You have consumer rights whenever you buy goods or services. The links on this page take you to the website of the Office of Fair Trading. The Office of Fair Trading is a government department which publishes information for consumers on a wide range of consumer issues.

Before you buy
Your rights when shopping
Buying and selling your home
Cars
Funerals
Holidays
Holiday Clubs
Money and credit
Pawnbroking
Your rights when shopping from home
Buying a PC
Misleading Adverts
Extended warranties
Unfair terms in contracts
Private Dentistry

Do you feel like you have been victim of a scam? Let Trading Standards know.

The Citizen's Advice Bureau website of the contains advice on wide range of issues including consumer issues, health, housing, benefits and immigration. This is available in English, Welsh, Bengali, Punjabi, Gujarati, Urdu and Chinese.

Please select from the list on the left under Consumer Advice and Protection, for further information.