We are required to publish a list of all our written policies and procedures and make them available on request.

Some plans are available for download: Other Policies, Plans and Strategies 

Below is a full list of policies and procedures that are available on request. To request a copy of any of these documents, please use the contact details at the bottom of the page.

Customer Services

Call Centre
One Stop Shops
Customer Services Visitor Officers
Complaints Procedure
Housing and Council Tax Benefits
Benefits Investigation Team
Benefit Overpayment Recovery Policy
Fraud Prosecution Policy
Fair Debt Policy
Discretionary Housing Payment, Take-Up and Working with
Council Tax
Business Rates and Sundry Debt

Environmental Services

Environmental Services Enforcement Policy
Licensing policy
Gambling policy
Private Sector Housing Policy
Empty Homes Strategy
Private Sector Housing Enforcement Policy
Traveller Tolleration Policy
Procedure for dealing with Unlawful Encampments
Procedure for issuing larger bins
Assisted collection procedure

Finance and Property Services

Financial Strategy
Medium Term Financial Plan
Treasury Management Strategy
Capital Investment Strategy
Asset Management Plan
Financial Management and Procedural Rules
Internal Audit Plan
Credit Control Policy
Statement of Accounts
Fees and Charges

Housing Services

Housing Strategy
Housing Asset Management Policy
Housing Option Interview procedure
B & B Procedure
Housing Application procedure
Allocations Policy
Allocations procedure
Homelessness Strategy
Anti Social Behaviour Policy
Reporting incidents of ASB procedure
ASB Complaints Handling procedure
Repairs Policy
Extension of introductory tenancy procedure
Case Management procedure
Covert and Directed Surveillance procedure
Sign Up procedure
Recovery of Rent Arrears procedure
Recovery of Rent Arrears – SPO procedure
Recovery of Rent Arrears – PPO procedure
Introductory Tenancy Management procedure
Recovery of Introductory Rent Arrears Procedure
Recovery of Introductory Rent Arrears – review request Procedure
Recovery of court costs procedure
Succession procedure
Nuisance youths and ABC procedure
Mediation referral procedure
F785 Request for police info procedure
Homeless tonight – Not fleeing DV procedure
Processing applicants/enquires for clients in custody procedure
Health and Safety within the interview booth procedure
Homelessness declarations procedure
Decision – not homeless procedure
Asbestos Policy
Fit to Let Standards
Gas Servicing Policy
Electrical Policy
Recovery of garage rent arrears procedure
Death of a tenant – informant procedure
Death of a tenant – no informant procedure
Abandoned property procedure
Reporting concerns about occupants procedure
Reporting concerns about property procedure
Utilising the Spend to Save budget procedure
Nominations between SDDC and RSLS procedure
Deposit guarantee scheme procedure
Home swapper procedure
Night shelter for pets procedure
Garage allocation and sign up procedure
Garage termination and voids procedure
YMCA Happy homes procedure
Rechargeable repairs procedure
Void questionnaire process procedure
Direct Debit Procedure
Post procedure
Overpaid housing benefit procedure
Decision – Not eligible for assistance procedure
Decision – Non priority need procedure
Decision – intentionally homeless procedure
Decision – Full duty procedure
Responding to DV procedure
Homeless decision review procedure
Temporary Accommodation procedure
Home Matching procedure
Careline procedure
Woodyard Lane Development Strategy
Woodyard Lane Progress Report Yr 1
Woodyard Lane Progress Report Yr 2
Woodyard Lane – Applications/ Allocations
Woodyard Lane – Sign Up
Woodyard Lane – Electric Cards
Woodyard Lane – Rent Collection
Woodyard Lane – Breach of Licence
Woodyard Lane – Criminal Acts
Woodyard Lane – Evictions
Woodyard Lane – Lone Working/ Leave / Absence
Woodyard Lane – Abandonment of plot
Woodyard Lane – Telephone

IT And Business Improvement

ICT Security Procedure
Change Control Procedure
ICT Disposals
Access Requests Data Protection
Data Protection Policy Statement
Contracts procedure rules
Procurement guidance and procedures manual

Legal and Democratic Services

Electoral Registration
Democratic Services and Members support
Area Meetings

Leisure and Community Services

Management Plan for Leisure Parks
MLMP restoration
Hilton Village Plan 's'
New Facilities Hilton
Action Plan Final.doc
Planning Policy Guidance 17
Contracts for the management of the Green Bank Leisure Centre
Contracts for the management of Swadlincote Market
Burials Procedure
South Derbyshire Economic Development Strategy
Play Strategy 2007 – 10
South Derbyshire Sports Strategy
South Derbyshire Community Strategy

Organisational Development

Scheme of Leave Entitlements 
Employee Performance & Development Review
Applying for a Change in Working Arrangements 
Capability 
Disciplinary Procedure 
Grievance Procedure 
Harassment Policy 
Flexible Working Hours
Recruitment & Selection (including CRB information)
Redeployment Policy 
Redundancy Selection Policy 
Sickness Absence Management Procedure 
Training and Development Policy 
Homeworking
Maternity Information Guide 
Protection of earnings Policy 
Regrading Application Procedure 
Guidance on Organisational Change 
Guidance on Fixed-term contracts 
Stress Management Policy
Age Retirement 
Assimilation Procedure 
Probationary Policy 
Car Allowance Procedure 
Code of Conduct 
Electronic Communications Policy 
Facilities Agreement 
Calculating Annual Leave
Member Employee Protocol 
Relocation Scheme 
Smoking Policy
Confidential Reporting Policy (Whistleblowing) 
Vacancy Management Procedure
Corporate Equality and Fairness Scheme
Citizens' Panel
Consultation Strategy
Performance Management Framework
Communications Strategy and Action Plan

Contact details

Policy Unit
South Derbyshire District Council
Civic Offices
Civic Way
Swadlincote
Derbyshire DE11 0AH

Tel: 01283 228705
Minicom: 01283 228149
E-mail: yourviews@south-derbys.gov.uk

page ref: SDDC 335