What will happen when I apply?
Once your application has been accepted onto our housing register, it is awarded a number of points based on factors such as medical conditions, overcrowding and lack of modern facilities. Your total points score is then used as a guide when we allocate properties.
If I am allocated a sheltered home, what then?
We will confirm any offer of accommodation in writing.
You will maintain your independence. You are simply asked to let your community warden know if you intend to be away overnight or if you will not be there at the time of the normal daily rounds.
When is the community warden on duty?
Our community wardens / Careline staff are available 365 days a year.
Whenever the community warden is off duty, unavailable, or away from the scheme, you can use the pull-cord, otherwise known as the warden call system. A Careline officer will then be able to get you any help you need.
Does the community warden hold information about me?
Yes, the community warden and Careline keeps the names, addresses and telephone numbers of your next-of-kin and close friends, your doctor and any relevant details of your health. This is confidential information and we keep it so that we can contact the most appropriate person in case you become ill or fall.
We comply with the Freedom of Information Act and the Data Protection Act.
Is there a scheme doctor?
No. Each tenant has his or her own doctor. Of course if your are moving into the area you may have to change your doctor, but it is up to you which practice you join.
What other facilities are available?
- communal lounge
- laundry rooms
- telephone
- library
- guest rooms
Please note that not all schemes will have the full range of facilities.
We are also responsible for most repairs to the property. Please report these to us on 01283 595808 / 595809 as soon as you notice them. If you cannot report them yourself, the community warden will do it for you.
Who will pay my rent?
You are responsible for paying your rent.
You can pay your rent at:
You may be eligible for help to pay your rent. For further information contact the Housing Benefits Section on 01283 595970
How secure is my sheltered home?
We maintain our sheltered accommodation to very high standards. The doors are fitted with good quality locks.
Some people like to fix additional locks or chains, but you must be aware that by doing this they may keep the warden out in an emergency.
Can I keep a pet?
As a general rule, you should ask permission for a pet other than a caged bird such as a budgerigar.
If we do give you permission to have a pet, it is your responsibility and you must make arrangements to have it cared for if you go away or become ill. The community warden will not look after your pet for you.
Can I invite guests to stay from time to time?
At most schemes we are able to offer a single guest room for a relative or friend.
There is a small charge for each night, and short term facilities such as tea making and possible use of the laundry (if available) are provided.
If you would like to have details of the nearest scheme with a guest room please ask your community warden or contact Careline, who can make the necessary arrangements for booking.
What happens in the communal lounge?
To some extent it is up to you. Tenants use the room for meetings, clubs, social and recreational activities, or just to meet up for a cup of tea and a chat. It is up to you and your neighbours to decide what you want and to arrange it if you wish. The wardens are willing to help in this and to encourage a wide range of activities and outings.
All schemes are encouraged to invite the elderly neighbours living outside sheltered housing to events in the communal lounge.
The communal room is available for hire to non-residents (for activities that can involve our residents) for a small fee. For details, please contact Careline.
Is my home covered by insurance?
Insurance of buildings is, of course, our responsibility as landlord. But you are solely responsible for insuring your household contents and possessions and you are strongly advised to take out household contents insurance.
What if I want to move?
Again, it is your home. Like any other secure tenant you can give 28 days notice to end your tenancy and move out if you wish. If so, we will try to help you with a mutual exchange. However, this may take time.
What if I am not satisfied with the sheltered housing service?
First of all, talk to the community warden who may be able to put matters right there and then. If it is a more serious matter, you can make a formal complaint.
Contact Details
South Derbyshire District Council
Housing Services
Civic Offices
Civic Way
Swadlincote
Derbyshire
DE11 0AH
Tel: 01283 225810
Email: careline@south-derbys.gov.uk
page ref: SDDC 317
