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Consumer Direct is a telephone and online consumer advice service, which is supported by local authorities in the East Midlands, and by the Department of Trade and Industry.
Consumer Direct provide clear, practical advice to help consumers sort out problems and disagreements with suppliers of goods or services.
From overcharging to faulty goods, and dodgy workmanship to recording dishonest traders and scams, Consumer Direct's trained advisers are ready to offer individual solutions for individual problems.
Consumer Direct works in partnership with council Trading Standards Advice Services and Consumer Support Networks, providing first level advice and information on a wide range of consumer problems.
More complex problems, or complaints requiring further information or assistance are referred to Trading Standards or other advice services.
To speak to a Consumer Direct adviser, please call 08454 04 05 06 (Minicom users should call on 08451 28 13 84). Opening hours are Monday to Friday, 8am to 6.30pm and Saturday 9am to 1pm.
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