The services we provide and the level of service you can expect from us.
The Repairs and Improvement Team is responsible for undertaking the majority of repairs and improvement to your home, and spends approximately £5m each year. From gas servicing to kitchen and bathroom replacements our team is available to offer advice and undertake all works that we are responsible for.
Our aim is to provide all tenants with a decent home and one which provides a safe and healthy environment to live in.
To help us achieve this we work in partnership with both local and national contractors, together with our own tradesman. This ensures a seamless maintenance service to meet our obligations to maintain and improve your home.
When you contact us with a repair request we prioritise it in terms of how dangerous or urgent it is. We will inform you that the repair will be carried out in either 24 hours, three days or 20 days.
Where possible we always book an appointment with you when you first contact us.
The more urgent the repair the quicker we commit to completing it. Having a range of priorities helps us plan the work and ensure all repairs are carried out in a timely fashion.
We work closely with tenants who represent your interests on the Home Standards Panel. This group meets every two months to discuss items such as standards of work, to analyse performance and to recommend improvements to the service.
If you are interested in contributing to this group or feel you have a particular idea that may improve our service to you please get in touch with our tenant participation officers on 01283 595788 or firstname.lastname@example.org
Before reporting a repair – please check your responsibility as a tenant. Repairs that you are responsible for are listed below:
If you are reporting damage caused by others it is a requirement that you reports this to the Police first and that the police crime incident log number is passed on to the duty officer before the repairs are put in hand.
We will respond to repair requests where damage has been caused accidentally by tenants, for example broken window glass, but the tenant should be aware that this work will be charged to them.
If your repair is not in the list above, then you can report it by contacting Housing services by visiting civic offices during office hours, by using our online form or tel: 01283 595808 or 01283 595809.
If your repair is an emergency and it is outside office hours, please phone Careline tel: 01283 221225.
Please note Housing services will recharge you for any repairs that are due to wilful damage, neglect or accident caused by yourself, household member or visitor.
South Derbyshire District Council
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