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Citizens Charter Performance Indicator
‘Process and return all standard local land charges searches within 6 working days’
The Land Charges Section is dedicated to providing the highest possible standard of service. We regularly challenge the way in which the service is provided and we also recognise the important role members of the team provide in achieving success. We regularly consult with customers in order to agree ways of meeting needs and expectations within the resources available and, where appropriate, we will embrace fair competition as a means of securing the most efficient and effective way of service delivery.
We aim to:
- provide a fast and accurate service to the highest possible standards
- meet your needs
- treat all customers in a fair and courteous manner
- complete 100% of standard searches within 8 working days or less
- complete 75% of standard searches in 5 working days or less
- encourage our customers to make the best use of Local Authority Searches
- challenge the way in which the service is provided
- consult with customers in order to agree ways of meeting needs and expectations
- embrace fair competition
- continue to improve our services
In the year 2009/10, we returned 100% of all searches within 8 working days.
Contact details
Landcharges Officer
South Derbyshire District Council
Civic Offices
Civic Way
Swadlincote
Derbyshire
DE11 0AH
DX 23912
Swadlincote
Tel: 01283 595851
Fax: 01283 228734
Online: contact form
email: land.charges@south-derbys.gov.uk
