Making a claim against the Council
If you feel you have suffered injury, loss or damage to property as a result of our negligence, you may be able to claim compensation.
Fill in the Third Party Claim Form (pdf, 394kb) to inform us of your claim, providing as much detail as possible (including photographs if applicable).
We will try to respond to your claim within five working days of receipt, confirming acknowledgement, a claim reference and contact details of our insurers.
The claim will be handled initially by Zurich Municipal, our insurer, which will contact you by post to inform you of its role.
Zurich Municipal will carry out an investigation, taking witness statements, site visits, photographs, measurements noted and circumstances.
Once Zurich Municipal has completed its investigation, it will decide whether we are liable or not and will write to you with their decision.
If it is found that we are responsible for your accident, Zurich Municipal will settle your claim or, depending on the amount involved, your claim will be forwarded to our loss adjusters for consideration.
In the event of damage to a vehicle, the responsibility for authorising repairs is with the owner. In certain instances it may be necessary for an insurance assessor to view the vehicle before repairs are carried out.